Shipping policy

We are committed to delivering your orders quickly, safely, and transparently across the United Arab Emirates.

🚚 Shipping Coverage

We currently ship across the United Arab Emirates, including but not limited to:

  • Dubai

  • Abu Dhabi

  • Sharjah

  • Ajman

  • Ras Al Khaimah

  • Fujairah

  • Umm Al Quwain

⏱ Order Processing Time

  • Orders are processed within 1–2 business days

  • Orders placed on Sundays or public holidays will be processed on the next working day

You will receive a confirmation once your order is dispatched.

📦 Delivery Time (UAE)

Estimated delivery times after dispatch:

  • Dubai: 1–2 business days

  • Other Emirates: 2–4 business days

Delivery times may vary during sales, promotions, or public holidays.

💰 Shipping Charges

  • Shipping fees (if applicable) are calculated and shown at checkout

  • Any free shipping offers will be clearly mentioned on the product or checkout page

💳 Payment Method

  • Cash on Delivery (COD) only

  • Payment must be made in full at the time of delivery

  • Please keep the exact amount ready when receiving your order

📍 Address Accuracy

Customers are responsible for providing a complete and accurate delivery address, including:

  • Building name/number

  • Apartment or villa number

  • Area and emirate

  • Valid contact number

We are not responsible for delays caused by incorrect or incomplete addresses.

📦 Order Tracking

Once your order is shipped, tracking details will be shared via:

  • Email and/or

  • WhatsApp (if provided)

You can also track your order using our Track Order page.

⚠️ Delivery Delays

While we aim to deliver on time, delays may occur due to:

  • Weather conditions

  • Courier issues

  • Public holidays

  • High order volume

We appreciate your patience in such cases.

❌ Undelivered or Returned Orders

If an order is returned due to:

  • Failed delivery attempts

  • Incorrect address

  • Customer refusal

Re-delivery charges may apply.

📞 Need Help?

For shipping-related questions, contact us at:

  • Email: contact@safaqahae.com

Our support team is happy to assist.